The difference between mortgage brokers, agents level 1 and 2, and specialists in Ontario

Understanding Mortgage Professionals in Ontario

In the mortgage industry, there are various professionals, each with different roles and responsibilities. These include Mortgage Agents, Mortgage Brokers, and Mortgage Specialists. Understanding the differences between these roles is crucial for anyone seeking a mortgage, as it can greatly impact the types of services and mortgage products available to them.

Mortgage Agents and Brokers can help you find mortgage options based on your unique financial goals. They work with a wide range of lenders to provide you with a variety of mortgage products. On the other hand, Mortgage Specialists can also present mortgage options but are limited to offering only the mortgage products provided by the financial institution they represent.

Licensing Classes in Ontario

Starting April 1, 2023, Ontario introduced three new licensing classes set out by the Financial Services Regulatory Authority (FSRA) for Brokers and Agents: Mortgage Agent Level 1, Mortgage Agent Level 2, and Mortgage Broker. Each license has different levels of authority and education requirements. The typical career path for individuals in the mortgage industry starts from a Mortgage Agent Level 1, progressing to a Mortgage Agent Level 2, and eventually becoming a Mortgage Broker.

Mortgage Agent Level 1

A Mortgage Agent Level 1 in Ontario is a professional who deals or trades in mortgages for a licensed mortgage brokerage, under the supervision of a licensed mortgage broker. They can arrange mortgages solely with lenders which are financial institutions or approved lenders under the National Housing Act. All individuals acting as a Mortgage Agent Level 1 in Ontario must have a license from the Financial Services Regulatory Authority of Ontario (FSRA) and must also be sponsored by one licensed mortgage brokerage. This level is suitable for those who are just starting their career in the mortgage industry.

Mortgage Agent Level 2

Mortgage Agent Level 2 is the next level in licensing when it comes to arranging mortgages, and they also work under the supervision of a licensed mortgage broker. They provide guidance and support throughout the mortgage application process, connecting borrowers with a wider range of lenders, including financial institutions that are approved under the National Housing Act, as well as all other mortgage lenders such as mortgage investment companies, syndicates, private individuals, agents, brokers, and brokerages. This level provides more flexibility than Level 1 agents in terms of the types of transactions that can be handled.

Mortgage Broker

A Mortgage Broker license permits the same activities as Mortgage Agent Level 2 but also allows supervision of Mortgage Agents (levels 1 and 2). A Mortgage Broker license also allows the licensee to act as the principal broker for a brokerage. Mortgage Brokers in Ontario carry out regulated mortgage brokering activities and must be licensed with the FSRA. They review and learn about a potential borrower’s financial position and circumstances, submit all necessary documentation to the lending financial institution, research the market to identify a mortgage product suitable for the borrower, explain the legal disclosures to the borrower and ensure that they understand it, and help their clients with obtaining mortgage pre-approvals, and approvals.

Mortgage Specialist

A Mortgage Specialist connects borrowers with mortgages offered only by the lending institution they work for. They are not required to be licensed, though their financial institution may offer some training.

Education and Experience Requirements

Mortgage Specialists are not required to be licensed. This is not the case for Brokers and Agents, who are required to be licensed. The licensing process involves meeting specific education and experience requirements. It’s important to note that these professionals are required to complete continuing education courses on an ongoing basis to maintain their licenses.

Supervision and Training

Mortgage Brokers can supervise Mortgage Agents (levels 1 and 2) and can be appointed as the principal broker for a brokerage. This allows for a structured learning environment for new agents and ensures that industry standards are maintained.

Independence in Choosing a Lender

Mortgage Agents and Brokers operate independently, which allows them to provide personalized service to their clients. They also have access to a wide range of lenders, which allows them to provide a variety of mortgage products. In contrast, Mortgage Specialists are limited to the products offered by the financial institution they represent.

Compliance and Enforcement

The Financial Services Regulatory Authority of Ontario (FSRA) provides resources for the mortgage brokering sector on how to ensure compliance with Ontario’s industry regulations. The resources provided by FSRA cover the practice and reporting requirements under the Mortgage Brokerages, Lenders and Administrators Act, 2006 (MBLAA) and are strongly encouraged to be used by mortgage agents and brokers in their day-to-day business.

Practical Tips for Selecting The Right Mortgage Professional

1. Evaluate Potential Brokers

It’s always important to research brokers in your area, gathering as much information as you can about them. Do they seem credible? Do they have a social media presence? Do they have a website? Have you seen them out in the community? Have you heard about them before?

2. Check Licensing Credentials

Take a look at which credentials the broker holds and find out if they are registered through the Financial Services Regulatory Authority of Ontario’s website, which offers a directory of licensed professionals in Ontario.

3. Talk To Brokers

It’s best to talk to a mortgage broker if you are interested in working with them. This gives you a chance to gauge their professionalism, knowledge, and willingness to help.

4. Ask Important Questions

Don’t hesitate to ask questions about their experience, the types of lenders they work with, their licensing credentials, how they keep up with changes in the mortgage industry, and if they can provide references. Here are some questions you might want to ask when deciding which professional to work with:

  1. What is your experience in the mortgage industry? Experience is a key factor in the mortgage industry. An experienced professional will have a deep understanding of the mortgage market and will be able to guide you through the process smoothly.
  2. What types of lenders do you work with? Mortgage Agents and Brokers work with a wide range of lenders, which allows them to provide a variety of mortgage products. In contrast, Mortgage Specialists are limited to the products offered by the financial institution they represent.
  3. What are your licensing credentials? It’s important to ensure that the professional you choose to work with is licensed. In Ontario, Mortgage Agents and Brokers are required to be licensed. FSRA’s website has a registry of all licensed mortgage brokers and agents in Ontario.
  4. How do you keep up with changes in the mortgage industry? The mortgage industry is constantly evolving, with new regulations and products being introduced regularly. A good mortgage professional will stay up-to-date with these changes to provide the best service to their clients.
  5. Can you provide references? References can provide insight into a professional’s work ethic and customer service. Don’t hesitate to ask for references and reach out to them for feedback.

Red Flags to Watch Out For

While most mortgage professionals are trustworthy and reliable, it’s important to be aware of potential red flags. Here are a few things to watch out for:

  1. High-pressure sales tactics: Be wary of professionals who pressure you to make a decision quickly or who don’t take the time to explain things clearly.
  2. Lack of transparency: A good mortgage professional will be upfront about their fees and will clearly explain the terms and conditions of your mortgage.
  3. Unrealistic promises: Be cautious of professionals who promise unusually low interest rates or guarantee approval. If it sounds too good to be true, it probably is.
  4. Lack of communication: Communication is key in the mortgage process. If a professional is not responsive or does not keep you updated, it may be a sign of poor customer service.
  5. Lack of licensing: In Ontario, Mortgage Agents and Brokers are required to be licensed. Be sure to verify a professional’s licensing status before working with them.

By being aware of these red flags, you can protect yourself and ensure you choose a mortgage professional who is reliable, trustworthy, and right for you.


Understanding the differences between Mortgage Agents, Brokers, and Specialists can help you make an informed decision when seeking help with your mortgage options. It’s essential to consider the services offered, licensing classes, education and experience requirements, range of lenders, supervision and training, and independence when choosing a mortgage professional. Additionally, knowing the right questions to ask and being aware of potential red flags can help you choose a professional who is a good fit for your needs. Remember, the right mortgage professional for you will depend on your specific needs and circumstances. Take the time to do your research and ask questions to ensure you make the best decision.

Working with a licensed brokerage like Ltd. ensures that you’re getting the most accurate information and the most suitable mortgage based on your individual situation. If you have any questions or need assistance, don’t hesitate to reach out to us through our website or call us at (519) 252-9665.

Please note that this information is current as of the time of writing and is intended for general informational purposes only. It should not be relied upon as financial advice. Always consult with a mortgage professional for advice tailored to your specific circumstances.

This article was brought to you by Ltd., a licensed mortgage brokerage. Our licensing status with the Financial Services Regulatory Authority of Ontario (FSRA) can be confirmed through this link.


Similar Posts